At Loving the Oldies – Vintage Themed Tees, we are committed to providing high-quality, custom-printed T-shirts that you’ll love. Our products are created using Printify’s print-on-demand service, ensuring each item is made specifically for you when you place an order. This policy outlines our approach to refunds and returns to ensure a smooth shopping experience.
Refunds and Returns
1. Damaged or Defective Items: If your T-shirt arrives damaged or with a manufacturing defect, we will gladly provide a replacement or a full refund. To initiate a claim, please contact us within 30 days of receiving your order with:
- Your order number
- A photo of the damaged or defective item
- A description of the issue
2. Incorrect Items: If you receive the wrong T-shirt, please notify us within 30 days of delivery. We will arrange for a replacement or a refund once we have verified the mistake. Please include:
- Your order number
- A photo of the incorrect item received
3. Lost Orders: If your order is lost in transit, please reach out to us. We consider an order lost if it hasn’t arrived 30 days after the estimated delivery date. In such cases, we will offer a replacement or a refund.
4. Order Cancellations: You can cancel your order within 2 hours of placing it. After this period, the order is already in production and cannot be canceled or refunded.
5. Returns Due to Customer Error: Due to the customized nature of our T-shirts, we do not accept returns or provide refunds for orders due to customer errors such as selecting the wrong size, color, or design. Please carefully review your order before finalizing your purchase.
How to Submit a Return or Refund Request
To request a return or refund, please contact our customer service team at [email protected] with the required details mentioned above. We aim to respond to all inquiries within 24-48 hours.
Additional Information
- Refunds will be processed using the original payment method within 5-10 business days after approval.
- We reserve the right to refuse a refund or return if the claim does not meet our policy requirements.
Thank you for shopping with Loving the Oldies – Vintage Themed Tees. If you have any questions or concerns, please do not hesitate to contact us at [email protected].